With the uncertainty created by the Coronavirus pandemic, we know that the people we serve are facing many concerns. Following our cooperative values, Blue Grass Energy is dedicated to doing what we can to fulfill our civic duty and live up to the trust that our members place in us to bring them safe, reliable and affordable energy services.
As a cooperative, we have a responsibility to do what is in the best interest of all our members. Beginning today, we have closed our lobbies to the public. Members are still able to pay bills and conduct all necessary business through our free smartphone app (App Store & Google Play), our website, by phone, the night deposit and drive-thru. If you have questions, call 888-546-4243. We ask that anyone who can do business by phone, please do so.
This will allow us to limit the direct exposure of our members and employees. Our service and field personnel will also be employing “social distancing.” Our goal is to decrease the likelihood of illness and resulting work disruptions so that we can continue to provide our members continuity of service.
In addition, we are prepared to forgo the disconnecting of service to members for non-payment for a limited time. We are also waiving any new late fees. While this is not normal procedure, we are sensitive to the well-being of all our members. Though disconnects may not occur, it remains the responsibility of each member to pay as they can, which will help avoid a larger balance in the future. Bills and late notices will be sent as usual. We encourage any member who is facing financial difficulty during this time to call us.
We always stand at the ready to help our members, but even more so during this challenging time. We understand these changes may be inconvenient, so we greatly appreciate your patience and flexibility. We believe this preventative measure will reduce the risk for both our members and employees.