To enroll in prepay:
You can enroll in Prepay by placing a minimum of $100 in your Prepay account. No deposit is required. Text or email alerts are sent daily which includes your account balance and daily usage. Several small payments can be made throughout the month rather than having a larger payment due on a certain date.
Prepay accounts bill daily. Members receive a text message or email each morning with kilowatt hour (KWH) usage and the account balance.
The daily billing on prepay accounts is delayed by three (3) days. For example, the message you receive on Monday morning will be for the past Friday's usage.
As long as the message shows a credit balance, the service will remain on for that day. If your account reaches a negative balance, it will be subject to disconnect. There are no reconnect fees or late fees associated with a prepay account, but in the event that the service does disconnect, the account will need to reach a credit balance of at least $25.01 before the service will automatically reconnect. You will receive a message if the service has been disconnected which will include the minimum balance required to reconnect the service.
You can simply reply to your daily text (352667) with "PAY" to make a payment or with "BAL" to inquire about the current balance. A payment profile will need to be saved to make a text payment.
If you need help using our Website or have any questions,
contact us byemailor calling 888-546-4243.